Robert Santana has a strong background of all automotive aspects dealing mostly in service. A proven track record of impeccable customer satisfaction with foreign and domestic autos. Mr. Santana’s day to day duties consist of setting appointments, greeting guests, coordinating loaner vehicles with pick up, and deliveries. Asking probing questions to determine, and understand what our guest’s concerns are. Putting together estimates for the work that is needed on their vehicles, and future work that may be needed. And most importantly ensuring that my guests have a pleasant and accommodating experience the building block of long lasting relationships. Robert habla español y inglés americano.